Shipping Policy

Barbecue Grills Direct.com is committed to providing you with exceptional customer service.  We will do everything in our power to make sure your order is shipped in a timely and efficient manner. We employ the most reputable freight carriers in the industry. 

To calculate your shipping, please place the desired items in the shopping cart and your freight will be calculated for you. There are no additional handling charges to any orders.

• Most orders are shipped LTL Freight via one of the following carriers: UPS, UPS Freight, Cutsom Companies, R&L Carriers, Estes, FedEx, FedEx Freight, Yellow Trucking, or DHL. You can choose to have your order delivered to your home, a business, or you can pick it up at a trucking terminal.
• Depending on the size of the product ordered will determine if the products are delivered to your door or a curbside delivery. If it is a curbside delivery you are responsible for unloading your order off the truck and carrying the product from the curb and into your home (weight will vary by product and quantity ordered). You should plan to have extra help around to unload your material. The freight drivers are not responsible for unloading your product.
• Before agreeing to curbside delivery, you need to consider accessibility to street/driveway to avoid additional assessorial shipping fees.
• If the delivery truck cannot get to your location, you will be asked to pick up the order at a trucking terminal determined by Barbecue Grills Direct.com.
• The driver is unable to enter your home while unloading products.
• You must be home at the time of delivery if it is a curbside delivery otherwise the designated shipping company will leave it at your door.
• Shipping is not refundable if you decide to cancel order en route. If your order qualifies for free shipping you will be charged for the shipping if the order is cancelled en route or returned.